Refund And Return Policy
Refund & Return Policy
We want you to feel confident when shopping at Ambreo.
If for any reason you are not satisfied with your order, we offer a simple, clear return process that reflects our commitment to fairness and transparency.
✔ Return Window
You may request a return within 30 days of receiving your item.
✔ Conditions for Returns
To qualify for a return:
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The item must be in original condition
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The item must be unused and unwashed
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Original packaging is preferred
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Proof of purchase (order number or confirmation email) is required
If the return is approved, we will provide you with the correct return address and instructions.
✔ Process
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Contact us at Support@ambreo.store within 30 days of delivery.
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Provide your order number and reason for the return.
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We will evaluate your request and share the return steps.
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Once the item is received and inspected, we will notify you.
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Your refund will be processed to your original payment method.
✔ Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
✔ Damaged, Defective, or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days with photos.
We will replace it at no additional cost.
✔ Non-Returnable Items
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Perishable goods
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Personalized items
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Digital products
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Health & hygiene items that are opened
Our goal is to ensure a fair and transparent process for every customer.
If you ever have a question about a return, we’re here to help